FAQs

FAQ — Answers You’ll Actually Use

Q1. Do you offer Cash on Delivery (COD)?
✅ Yes, we do! COD is available across most pin codes in India. You can pay at your doorstep when your order arrives.

Q2. How long does delivery take?
📦 Generally, orders take 5–9 business days depending on your city and courier service.

Q3. What if my product is damaged or defective?
📸 Please email us photos or an unboxing video within 48 hours of delivery at backbuddyhelp@gmail.com. We’ll arrange a replacement or refund immediately.

Q4. Can I return the product if I just don’t like it?
⚠️ Sorry, since our products are personal-use wellness items, we allow returns only for damaged or defective products.

Q5. How can I track my order?
🔗 You’ll receive a tracking link via SMS or email as soon as your order ships.

Q6. Is the BackBuddy™ posture belt safe and effective?
💪 Absolutely! It’s made of premium, breathable materials that support your posture comfortably while relieving tension from your shoulders and back.

Q7. How can I contact customer care?
📧 Simply email us at backbuddyhelps@gmail.com — we reply within 24 hours, guaranteed.